Annoying Client Part II

What is it- asshole day? Another meeting planner called me a few minutes ago (actually, it was about 20 mins ago- 20 torturous minutes on the phone with this idiot). She was looking at the delegate list (shows everyone that has reservations), and saw her own name on it. She claims that she never made a reservation, but the room is being held with her credit card. She was bitching to me about identity theft and how she would hold the hotel responsible. I looked up her information, and informed her that it was made through our 800 number on March 9 at 12:23 pm (that's the only info I can pull up). She swears that she didn't make it, so someone must have stolen her identity. So let me get this straight: someone stole your credit card # and made a reservation under your name for the meeting that you are planning and the dates that you plan on being here? Give me a damn break. Someone needs to lay off the sauce so early in the day. I almost asked her if she blacks out when she drinks. Asshat.